Contact Support
The fastest way to reach our team is through a support ticket submitted directly from your dashboard. Every ticket is tracked, threaded, and responded to by a real person.
Open a support ticket
Support tickets are the primary way to contact AutoRetta. You can open one from your dashboard at any time — whether it's tied to a specific bid or a general question.
From the Support tab
Go to your dashboard and open the "Support" tab. Hit "New Ticket", write your subject and message, and submit.
From a bid
Inside your Bid Tracker, click the headphones icon on any bid card to open a ticket pre-filled with that vehicle's details.
How tickets work
Once you submit a ticket, our team is notified and will respond as soon as possible. All messages are threaded — you and the team can go back and forth in the same conversation.
Open
Your ticket has been received and is waiting for a response from our team.
In Progress
Our team is actively working on your request and may have follow-up questions.
Awaiting Reply
Our team has responded and is waiting for your reply. Add a message to continue the conversation.
Closed
The issue has been resolved. You can still view the full thread at any time.
Tips for a faster response
Open the ticket directly from the bid card if your issue is vehicle-specific — it pre-fills the details for us.
Include any lot numbers, bid amounts, or error messages you encountered.
Check your ticket thread for replies — our team responds there, not by email.
One issue per ticket keeps things focused and speeds up resolution.
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